Tuesday, January 12, 2021

“Connection is Not Private” error messages

Several technical issues are giving this error, and library staff are working to troubleshoot. In the meantime, some things to get past this error include: 

  1. Use private/incognito mode, or open the link in a private/incognito window or tab
  2. Clear browser saved data (cache, cookies, history, logins) 
  3. Try opening the link in a different browser
  4. Update the browser to the most recent version
  5. Clear HSTS settings from browsers

If none of the above work, AND the issue is with a UCalgary domain webpage, contact UCIT

If none of the above work, AND the issue is with a library resource, email the library the following information:

  • The specific error message (copy and paste the page, including any error messages in the "Advanced" section)
  • The URL you are trying to access
  • The browser and version used to access the URL
  • Type of internet (home, UCalgary)

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